How can one of the world's busiest airports make better decisions for its 72 million passengers?
Heathrow Airport is able to better manage its baggage handling because of an Arup project that combined digital expertise with our deep knowledge of the aviation industry.
A new era of baggage handling
Each year, over 80 airlines fly from Heathrow to over 180 locations worldwide, carrying over 72 million passengers and 1.4 million tonnes of cargo. One of Heathrow’s key priorities from 2014 to 2018 is improving operational performance and asset replacement, including how they manage baggage handling for these millions of passengers.
Capturing the whole picture
The first phase of the project focused on creating a blueprint that defined Heathrow’s existing structure and operation. We looked at the whole operation from end to end, mapped out every stage and captured that in a single model. This meant everyone involved was able to make better decisions at every stage because of the new level of information available to them.
Seamless from start to finish
In the second phase of the project, we worked with Heathrow to analyse what was needed for seamless baggage operation. Together we were able to propose real process improvements that will streamline the operation.
I was really pleased with the approach you took, particularly around linking the recommendations to some of the outcomes of the Resilience report. […] I was really impressed with the quality of thinking and the way you presented it.”
A long-term vision for better decisions
The first phase of the project was based on an ‘As-Is’ model. Now, Arup is working with Heathrow on a ‘To-Be’ programme, which will be aimed at increasing efficiency and having a positive impact on the passenger experience.
Heathrow is now able to provide detailed insights to airlines, baggage handlers, managers and passengers.
This will not only significantly improve the airport’s flow and capacity – it will also provide greater certainty at every stage, delivering long term analysis that will result in better strategic decisions.